Avis des clients

Évaluation

93.3 % à partir de 3560 avis De vrais clients

Critiques par nationalité:

Commentaires par emplacement:

Dernières évaluations:

Bernardette Valletta (4-5 réservations) Malta

03.10.2023

Évaluation du service:

very bad

I rented a car for two weeks and in less than 24 hrs... the car broke down for technical reasons and saying that service is due in 24 days. Car switched to safe mode and they expected us to drive to our accomodation (up in the mountains) with a car locked in safe mode driving 20km per hr. HOW CAN ONE DRIVE IN THE HIGHWAY AT 20KM PER HR? Car was changed the next day, but i had to pay accomodation for 4 persons till they brought us the replacement car and we lost 2 days of our travelling plans. Also the replacement car had the usb for satellite maps faulty.... so i also had to buy a mobile holder, when i specifically rented a car with sat mqp. This was my 5th time renting from Top Rent a Car and this is the first time i had such issues and i will not return to their service as i want to enjoy my holiday not worry about a car that should have been serviced accordingly! ⁶

Évaluation du personnel:

excellent

Good english and helpful
Good english and a good representative of your company

Temps de charge/retour:

good

Évaluation des voitures:

average

no comment

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mrs. Valletta, Thank you for taking the time to share your recent experience with Top Rent a Car. We apologize for the inconveniences you encountered during your rental. We understand that your initial rental car experienced technical issues within the first 24 hours of your rental, which caused considerable frustration and inconvenience. Please allow us to clarify that we take such matters very seriously. In your case, we were able to provide a replacement car within 24 hours, which is in line with our commitment to resolving issues promptly. In the event of a technical breakdown due to factory defects or natural wear and tear, we are obliged to provide a replacement vehicle of similar or higher class within 3 working days. We have provided a free upgrade to a vehicle of higher class to compensate for the inconvenience caused. We genuinely value your loyalty as a repeat customer, and we are disappointed that your fifth experience with us was not up to our usual standards. Once again, we apologize for the inconveniences you encountered during your rental. We hope that you might reconsider giving us another opportunity to serve you in the future. Thank you for choosing Top Rent a Car, and we wish you the very best on your future travels! Warm regards, Top rent a car

P**** B********* (1 réservation)

Netherlands

26.09.2023

Évaluation du service:

very bad

The insurance covers almost nothing. Do not rent a car at Top rent a car!!! (we paid more then €600 for the "lost items" and transport. (The license plate was stolen)

Évaluation du personnel:

good

He was so nice to bring us to the hotel after we paid more then €600 for the "lost items". (The license plate was stolen)

Temps de charge/retour:

excellent

Évaluation des voitures:

good

The insurance covers almost nothing. Do not rent a car at Top rent a car!!!

Recommanderiez-vous:

yes no

Wayne Gordon Muddle (1 réservation)

Australia

29.08.2023

Évaluation du service:

very bad

Scam operation with unauthorised charges made to my credit card. E24 for parking the car in the correct spot and leaving the key in the box on the counter - no service provided. It was a long 5 week (and expensive) rental. Of course the car was dirty when I returned it! I have rented literally hundreds of cars all over the world and never been hit with such a fraudulent “cleaning” fee. What do you think I am paying the rental for? If it was 35 one day rentals you would have cleaned the car 35 times!!! I will dispute your charge via MasterCard and unless the charges is reversed with 24 hours you can expect the internet to be covered with negative reviews.

Évaluation du personnel:

bad

Average
Rude

Temps de charge/retour:

good

Évaluation des voitures:

average

Recommanderiez-vous:

yes no

Radka Sacheva Jarrett (1 réservation) Usa

12.08.2023

Évaluation du service:

very bad

The car was underpowered and had very low range. Had to charge daily and even with fast charger wasted more time that I planned on. Customer service was polite, but unhelpful when I called about returning the car early and then later inquiring about keeping it longer. Rental company demanded I return by 6am, even though I was charged for the full day. If I was to extend the rental beyond 6am, I had to pay a second full day rate. Considering I had paid full price for that day, it felt like a money grab and certainly not an honest way to treat your customers. Will not book from this company again and would certainly not book a low quality electric vehicle in the future. #fail

Évaluation du personnel:

excellent

The guy I completed the reservation was nice and friendly.
This guy was polite and friendly as well.

Temps de charge/retour:

excellent

Évaluation des voitures:

very bad

Do not rent a low quality electric cars!!!

Recommanderiez-vous:

yes no

J**** Z****** (4-5 réservations) Usa

11.08.2023

Évaluation du service:

very bad

I'm getting stiffed for damages but I didn't damage anything. Seems like I'm getting conned.

Évaluation du personnel:

average

Temps de charge/retour:

very bad

Évaluation des voitures:

excellent

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Zachary, Thank you for your review. We are sorry that you had bad situation upon returning the car. Our company has been operating on the rental car market for many years and we never charge our customers unreasonably, since our main goal is to develop our business by having satisfied customers who use our services and recommend them to friends, but not to plant fictitious evidence to our customers in order to take money from them. We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too. Kind Regards, Top rent a car

Stian Martinsen (1 réservation)

Norway

31.07.2023

Évaluation du service:

very bad

Terrible service and high prices. Rented a 9-seater. This seemed ok at first. But we decided to take 2 days in Turkey. To cros the border we had to pay €130 for them to prepare the documents we needed. In addition, we had to pay a double deductible, which we were only informed about when we came to collect the documents. When we arrived at the rental place, it turned out that they had managed to send the documents to an office in Burgas, instead of Sunny Beach where we rented the car. We then had to drive to Burgas to collect these documents. After a lot of back and forth, we finally got back to the hotel with the right documents. Then we got a call from customer service that they were missing a signature and that I had to go back again for this. When we returned again, there was no one in the office. I called customer service again and was then told that I had to come back later in the evening. This ended with us spending a large part of the day fixing these documents.. A very bad experience. The car was also out of adblue when we got it. I was then told to fill this myself, at the nearest petrol station. Recommend steering clear of this rental site

Évaluation du personnel:

very bad

In addition to this, they were also not at the office when we had to deliver the car at the airport. We even paid extra because they had to work later due to the late departure of our flight. This meant that we could not look over the car together and the deposit was withheld.

Temps de charge/retour:

very bad

Évaluation des voitures:

good

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Martinsen, Thank You for Your feedback! We understand Your disappointment since we also strive to always provide best services, at the appointed time and in the appointed place. After your signal, we forwarded your complaint to the Quality and Control Department and they found that in a telephone conversation our colleagues informed you clearly and in details about all taxes and changes in the deposit in case if you cross the border with our car. Our representative at the office informed you that the documents for Cross Border will need to be taken from our office at Plaza Mall, since you applied for this service at the last moment and they will not be able to transferred them to our office in Nessebar. You agreed to all the terms both in the office and over the phone, so we are very sorry that as a result you were not satisfied and describe your experience in the reviews in a negative way. It is precisely because of such situations that we encourage our customers to place orders for travel abroad in advance, so that we prepare the necessary documents and provide them to you when You take the car. We hope for your understanding and wish you a successful day. Best regards, Top rent a car

Kristian Kristiansen (1 réservation)

Norway

21.07.2023

Évaluation du service:

very bad

Évaluation du personnel:

very bad

Temps de charge/retour:

good

Évaluation des voitures:

excellent

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Kristiansen, I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. Top Rent A Car

Aleksandr Apolinsky (4-5 réservations)

Estonia

11.06.2023

Évaluation du service:

very bad

Évaluation du personnel:

average

Разговор вал хамски, я стоял в очереди1 час 15 мин. Обманул со страховкой,сказал,что ничего незнает не про букинг, не про оплату. Хотел взять двойную аренду. Со страховкой я оплатил через букинг,и онсказал что это не действует и букинг обманул меня. Вообщем потерял время и 2раза пришлось оплаить страховку.
Все отлично,омеративно и внимательно. Доброжелательно🌞

Temps de charge/retour:

average

Évaluation des voitures:

excellent

Recommanderiez-vous:

yes no

Stefan Hans Pleune (plus de 6 réservation)

Netherlands

02.06.2023

Évaluation du service:

very bad

Évaluation du personnel:

bad

Wait almost 2 hours in a line to pick up the car not normal people onprofessional and super slow ..
Oke easy and fast

Temps de charge/retour:

average

Évaluation des voitures:

average

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Pleune, Thank You for Your feedback. We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of our customers, who arrive at the same time have to wait for a while. As our regular customer You know that it is not a common practice. We are striving to improve our services and we have future projects to make the process faster. We will be happy to see you soon! Kind Regards, Top rent a car

Plamen Nikolov Ganev (plus de 6 réservation) Usa

06.01.2023

Évaluation du service:

very bad

Pri vrashtane na kolata, biah uvedomen che ia vrashtam s 1.5 chasa zakasnenie ot tova koeto sam obiavil predvaritelno I za tova shte bada taksuvan za edin dopalnitelen den. Viarno e, che varnah kolata s 1.5 chasa po m-kasno ot predvaritelno obiaveniat. Obache, az biah nael kolata za 20 dni, kato naemat zapochna v 23 chasa na 17.12.2022. Tova oznachava, che az moga da Varna kolata po vsiako vreme do 23 chasa na 06.01.2023. Az edinstveno obiavih v dogovora vi che planuvam da Varna kolata v 12 chasa za da bada korekten lap Top Rent a Car za da moje da planuvate po-dobre. Iavno, moiata korektnost kam vas se otplati s tova az da vi zaplatia oshte edin den naem v razmer na ~€32. Da bada chesten kam vas, tova moje bi e nai-glupavoto pravilo i otnoshenie kam edin loyalen klient koito e naemal ot vas poveche ot 25 dni (1 mesec) na godina za poslednite niakolko godini. Ako iskate da dokajete i vashiata kolegialnost, togava az ochakvam vie da mi vazvarnete sumata za tozi doplanitelen den. V protiven sluchei, blagodaria vi za businesa I az shte nameria druga rent a car compania koiato shte se radvam da prieme moiat biznes s prihodi za vas ot nad 3,000 lv/godina. S uvajenie, Plamen

Évaluation du personnel:

bad

Nishto lichno kam Alexander…toi prosto triabvashe da mi kaje, che shte bada taksuvan za edin dopalnitelen den. Toi si svarshi rabotata kakto triabva, no e potarpevsh ot nekolegialnite vi uslovia.

Temps de charge/retour:

good

Évaluation des voitures:

average

Recommanderiez-vous:

yes no

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