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Voitures
Électrique
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Commentaires des sites indépendants
Avis des clients
Évaluation
93.3 %
à partir de 3579 avis De vrais clients
(8769)
(2256)
(1636)
(1528)
(1346)
(417)
(395)
(362)
(284)
Dernières évaluations:
Varouzan Arakelian
Cyprus
29.04.2019
Évaluation du service:
very bad
Évaluation du personnel:
bad
Temps de charge/retour:
average
Évaluation des voitures:
average
Recommanderiez-vous:
yes
no
A******** S******
(1 réservation)
Switzerland
13.01.2019
Évaluation du service:
very bad
Évaluation du personnel:
excellent
Temps de charge/retour:
excellent
Évaluation des voitures:
very bad
That car was misconfigured.
Recommanderiez-vous:
yes
no
G******* P**********
Greece
Greece
31.12.2018
Évaluation du service:
very bad
Évaluation du personnel:
very bad
The day when we take the van in details she didn't put the problem in the middle seats ( the right ) it's doesn't work because it have problem . We are together and also two more mens from your company . She told me fo sure he right in the contract .I am very upset.
Today when I bring the van at first he say to me why you bring here and where is the blue card . Explain because nobody gives me blue card for parking and they told me to bring here. After we go to check the van everything was perfect but we try to open again the right sea from the middle and we can't put again and we left down. She told me you broke that and we can't give you back the guarantee deposit. I try many many times to explain but she didn't want to understand. I said to her go back to see you it's not broken , it is unblocking. She says no. Then I took the keys ( off course because I yelled the police come ) and we go to the van again with Elena and three police officer I put with my friend the seat an I saw her how it's work and in never broken. Many many times I said to her to just call the previous girl ho give us the van and explain about this seat. VERY DISASTER EXPERIENCE. I travel a lot but first time I have these treatment.
Today when I bring the van at first he say to me why you bring here and where is the blue card . Explain because nobody gives me blue card for parking and they told me to bring here. After we go to check the van everything was perfect but we try to open again the right sea from the middle and we can't put again and we left down. She told me you broke that and we can't give you back the guarantee deposit. I try many many times to explain but she didn't want to understand. I said to her go back to see you it's not broken , it is unblocking. She says no. Then I took the keys ( off course because I yelled the police come ) and we go to the van again with Elena and three police officer I put with my friend the seat an I saw her how it's work and in never broken. Many many times I said to her to just call the previous girl ho give us the van and explain about this seat. VERY DISASTER EXPERIENCE. I travel a lot but first time I have these treatment.
Temps de charge/retour:
average
Évaluation des voitures:
excellent
Recommanderiez-vous:
yes
no
J**** S***** K********
(2-3 réservations)
Finland
08.10.2018
Évaluation du service:
very bad
Your office was very difficult to find, there was many customers at same time and long lines to wait. I made before hand express booking, but it does not worked. There was no info of mine in data base (I´m cold member), the car was not ready, the rooter dos not work and so on
Évaluation du personnel:
bad
There was some one else
Temps de charge/retour:
average
Évaluation des voitures:
good
Recommanderiez-vous:
yes
no
Jorma Ensio Laivo
Finland
Finland
04.05.2018
Évaluation du service:
very bad
In this case it was very difficult to make one extra day to previous order and you started to handle it like a new order with new price..(!). Sorry but it looked like you rather take 3-4 euros, than keep the customer satisfied. I have never anywhere seen such attitude. You've lost a many year client, perhaps more than one.
Évaluation du personnel:
good
Temps de charge/retour:
good
Évaluation des voitures:
average
Recommanderiez-vous:
yes
no
The worst service I've ever had with rent-a car company. He made us pay for two tiny dents on the roof of the car which we had nothing to do with. Since the dents were on the roof, during the pick-up we did not pay attention to them, and as a result, were told it was our fault which resulted in 230 EUR fine. No proper photos of the roof, showing its undamaged state, were produced to us. Since the car was rented through Autoeurope aggregator, and we had purchased their insurance, Top Rent decided to use this and get some money out of us, since we are supposed to get reimbursed by AutoEurope anyway. This incident happened on 26 April on Friday evening, and to-date I have not yet received correct paperwork (they sent me the invoice for the wrong amount and the statement not specifying the type of damage we paid for). The staff was not helpful or accommodating, they only cared about getting the money out of us; nothing was properly explained, they just kept on pushing for money. The worst experience I've ever had; stay away from them