Avis des clients
Accused me of damages I didn't cause
See above comments.... needs more customer service training........ very rude and rule bound but unable to explain the 'rules' ... I am sure she is trying to do her job but the lack of flexibility and refusal to allow access to more senior management along with her lack of empathy for customer's causes much distress.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
Did not make me happy
The staff did what they were supposed to do
Unable to process refund for missing days.