Voitures

Électrique

Fret

Lieu de charge

Lieu de retour

Commentaires des sites indépendants

Avis des clients

Évaluation

94.8 % à partir de 1916 avis De vrais clients

Critiques par nationalité:

Commentaires par emplacement:

Dernières évaluations:

Miroslav Hristov Bogdantsaliev (4-5 réservations)

England

24.02.2023

Évaluation du service:

very bad

We were charged a full day rent for two hours delayed return!

Évaluation du personnel:

average

Temps de charge/retour:

good

Évaluation des voitures:

good

The price is topped up if there is a delay of the return although it is clearly obvious that the company is not loosing money from the delay (the car was just parked in the company car park). Also the so called “full cover” is not an insurance and if an accident happen the customer is charged for almost all damages. None of this is clearly communicated at the time of booking and could cause huge inconvenience and charges which the customer pays.

Recommanderiez-vous:

yes no

Miroslav Hristov Bogdantsaliev (4-5 réservations)

England

24.02.2023

Évaluation du service:

very bad

I had to take a shuttle from the airport to the office of Top Rent a Car to collect the people carrier van. Also I had to return the van to the office not to the airport terminal. This was not communicated clearly at the time of booking and is extremely inconvenient. There were other people on the office returning cars and were really unhappy of this and shared that will not use this company again. The flights departure time was changes and was two hours later than the original booking. For two hours delayed return we were charged a full day rent! In the same time the van was just parked at the office and clearly wasn’t causing a loss from r the company. I paid the so called “Top Protection” which I thought it it was full insurance cover (Kasko). Someone damaged the van when it was parked at a parking space. We reported this to 112 and were told that none will come to the place ot the accident (usually the police would come but it was too small for them to come). I was advised by 112 and Top Rent a Car to go the local Police office and ask for a document from the police. I was told be the police that they do not issue any documents in this occasion. Surprisingly because I was not able to provide a document from the police (which clearly didn’t exist as procedure!) the top cover we had didn’t cover almost any of the damages. Long story short, we were told that the total cost to us is 1,900 levs but the management decided to charge us only the deposit amount which was 1,000 levs. It was utterly disappointing experience for me and my twelve guests from England. If it was clearly communicated before booking that the car needs to be collected from a different place than the airport we would not use this company. Also we would preferred to pay for a proper full insurance if we were not misled that we are “fully covered” and we are paying for something g that is not an insurance. Unfortunately I as well as any of the people with me will not use or recommend this company in the future.

Évaluation du personnel:

average

The staff did what they were supposed to do.
The staff did what they were supposed to do

Temps de charge/retour:

average

Évaluation des voitures:

good

The van was relatively new and clean. However it was manual gears and basic model.

Recommanderiez-vous:

yes no

V***** B*****

England

29.10.2022

Évaluation du service:

very bad

1 hour wait as there was no supervisor at the desk despite telling them the time of arrival. Imagine waiting with 3 little kids wife travelling all day. Also, we wanted cross border and they could not make the document before Monday. This was Saturday. Upon returning the car, we were charged €300 for crossing the border.

Évaluation du personnel:

bad

Temps de charge/retour:

average

Évaluation des voitures:

average

Ground clearance is low. In Bulgaria city roads aren't great for low ground clearance

Recommanderiez-vous:

yes no

Darren Russell (4-5 réservations)

England

27.10.2022

Évaluation du service:

very bad

Child seat was missing on collection, was asked to return next day which was not possible. Was promised a delivery in 24 hours but took 5 days. Refused refund for missing days, was unable to travel and do family stuff due to lack of seat. Booster seat was also in 2 pieces and unsafe. The worst service ever renting a car in more than 20 years.

Évaluation du personnel:

very bad

Child seat missing
Unable to process refund for missing days.

Temps de charge/retour:

excellent

Évaluation des voitures:

excellent

Great car if you dont have children,

Recommanderiez-vous:

yes no

L******* F******* (1 réservation)

England

19.09.2022

Évaluation du service:

very bad

Be aware. Collected the car at 15:30pm to return in a week at 6am. Flight delayed and nobody was there them spoken on the phone to add an extra day and they charged for 2 more days still same day at 14.30pm. Still ahead of time if return on parking was until after 15.00pm.

Évaluation du personnel:

bad

Helpfull but not sensible.
Incoherent

Temps de charge/retour:

good

Évaluation des voitures:

good

Recommanderiez-vous:

yes no

Malcolm Harbour

England

18.09.2022

Évaluation du service:

very bad

Too much form filling and selling of insurance. The process was ridiculously long

Évaluation du personnel:

very bad

I was charged £40 excess because there was a small amount of sand in the car. This was non- negotiable.
I don't think it was this guy but I was charged unreasonably. I will take this service and extra charges into account when booking again.

Temps de charge/retour:

average

Évaluation des voitures:

good

Recommanderiez-vous:

yes no

Mark Worthington (4-5 réservations)

England

28.06.2022

Évaluation du service:

very bad

I have rented from top rent a car over the past 3 year's and has been great until you have a small amount of damage which was a scuff on a Hyundai i20 plastic wheel trim cost 70€ for the trim and 30€ admin fee which I consider to be very very overpriced 100€ total makes what I thought was respectable company just the same as all the others, I won't be using them again

Évaluation du personnel:

excellent

Temps de charge/retour:

good

Évaluation des voitures:

average

Recommanderiez-vous:

yes no

Paul Roger Gunnell

England

20.06.2022

Évaluation du service:

very bad

I was challenged upon rental by a rookie employee of 3 weeks: Demanded my contract started 11am & not 7pm Refused to offer 1 extra day rental but to ask an agency Supply a contract in English & not Bulgarian Could not show me where the car was parked Was unable to give clear existing damage report Was unable to supply in English damage costs & consequences I was therefore unable to take a rental car & request full retro my credit card rental costs not provided Thank you

Évaluation du personnel:

very bad

No assistance offered & curt disrespect
The same applies You must get a service responsibility & a contract in English language that is the international business language I was surprised that the answer from Boris was that he had worked in London & they didygive contract in Bulgarian language Total insultation

Temps de charge/retour:

very bad

Évaluation des voitures:

average

Car not seen

Recommanderiez-vous:

yes no

A**** S**** E** F**** (2-3 réservations)

England

03.06.2022

Évaluation du service:

very bad

An hour and 45 minutes to pick up the from your incompetent staf at the airport and the the rudeness of the staff when returning.I was late to return the car because of road incident and long wait at the parking entrance and your staff before even greeting us he said you are late and charged me around 33 leva. Very bad relationship with customer and I will write in the overall review

Évaluation du personnel:

very bad

Temps de charge/retour:

bad

Évaluation des voitures:

good

Not from you compony

Recommanderiez-vous:

yes no

A********* B********** B******* (plus de 6 réservation)

England

29.09.2020

Évaluation du service:

very bad

This time for a first time I was very disappointed. Overall I had the car I booked , nice clean and new however everything went wrong on the drop off due to some scratches happened overnight out of my knowledge. Even though I have paid full insurance with Top rent a car , it wasn’t valid because I didn’t have any paperwork from the police. To get this paperwork is a nightmare if there’s no accident involved. However READ your contact and what you pay money for DO NOT buy insurance with them . The insurance policy is a scam that is made for the company to make more money either buy making you getting it or keeping the deposit. So my advice is buy it elsewhere.Otherwise the company is good and the cars fantastic.

Évaluation du personnel:

average

Good and professional service
Due to the problem I experienced I didn’t get any help or support or understanding from this employer. Dealing with him was rather unpleasant.

Temps de charge/retour:

average

Évaluation des voitures:

good

Recommanderiez-vous:

yes no