Sandra Elizabeth Allatt(1 réservation)United Kingdom
Évaluation du service:
Good car and good value. However, bad experience when returning car. Agent was unable to unblock deposit on credit card before I left which I am unhappy about. I hope this has now been resolved.
Also long walk to Terminal with luggage in cold weather.
Évaluation du personnel:
Helpful and friendly manner. However, Agent said we could return car to T1 but failed to arrange this which caused problems.
Agent was rude and unhelpful, saying we would have to take the car to T2 because his colleague had made a mistake. His manner was unacceptable. He eventually agreed to accept the car but said it would cause him a big problem.
This website is operated by Top Rent A Car (“Modul” EOOD). As part of our operations we may gather certain types of information about the users of the website:
Personally Identifiable Information. This is provided by you when you register for services that we may offer. Examples of these services could include email newsletters or events. Providing this information will be optional for you. However, some services may not be available to you if you choose not to provide it.
Aggregated Data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Who we share this information with:
The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any unauthorised use.
The aggregated data will not be shared with third parties such as advertisers or business partners.
We will not share the information with third parties without your prior permission.
Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.
What we do with personally identifiable information:
We have collected this information in order to provide the best possible service to you while you are visiting our sites.
To this end we may use the information that you provide for the following purposes:
To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
To process any transactions that you might make on our site.
To help provide any other services that you have requested.
To offer the most relevant information suitable to you and your interests.
For any marketing, promotional, publicity, marketing or market research that we might undertake.
A cookie is a small file that resides on your computer and is recognized by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Firefox or Chrome) and what domain you are accessing our sites from. With this information we can do the following:
Track traffic patterns to our site.
Ensure that the most relevant content is being shown.
Allow you to enter certain site member services without having to log in each time you visit.
Opting in and opting out:
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Your right to access our information:
You have the right to access and correct your personal information. To find out more about how to do this, please contact us by email or phone.