Évaluation du service:
Évaluation du personnel:
Temps de charge/retour:
Évaluation des voitures:
Dear Mr. and Mrs. Listengart,
Thank You for your feedback.
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes.
Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of customers, who arrive at the same time have to wait for a while.
We are striving to improve our service and we have future projects to make the process faster.
Regarding the cleaning fee, we have been notified by colleagues that you returned the car with stains on the back seat. Our terms and conditions are clearly and accurately written so as not to leave any confusion or misunderstandings. As it was described in the rental agreement you signed when picking up the vehicle:
According to the terms of the contract that you signed, Art. 28 upon return of a dirty and uncleaned car, the LESSEE owes a fee calculated in accordance with the official price list under Art. 29.
You will receive by e-mail an official statement and invoice by our company within 24 hours.
Please, do not hesitate to contact us for further assistance on firstname.lastname@example.org