Voitures

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Fret

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Lieu de retour

Commentaires des sites indépendants

Avis des clients

Évaluation

94.1 % à partir de 14324 avis De vrais clients

Critiques par nationalité:

Commentaires par emplacement:

Dernières évaluations:

J**** J******* Lituania

20.09.2023

Évaluation du service:

very bad

Dishonest employees. Deducted 200 EUR for a rim scratch, that we did not make. We will apply for a refund 200 EUR. They deliberately did not want to solve the problemų on the spot. Maybe they wanted a bribe. They knew they were giving a car with a scratched rim.

Évaluation du personnel:

very bad

False agreement
False agreement

Temps de charge/retour:

average

Évaluation des voitures:

very bad

Dishonest employees. Deducted 200 EUR for s scratch on the rim, which we do not do.

Recommanderiez-vous:

yes no

K********* A*** R*** A**** (1 réservation)

England

17.09.2023

Évaluation du service:

very bad

Évaluation du personnel:

very bad

I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.

Temps de charge/retour:

very bad

Évaluation des voitures:

very bad

I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disrespectful and disgraceful. I would recommend your customers to not come back and I will show them and tell them about this story. More importantly the manager did not try to help or give discount me as a loyal customer, very shameful and disgraceful as a company.

Recommanderiez-vous:

yes no

Alex Petrovski

France

06.09.2023

Évaluation du service:

very bad

- e-car is definitely not adapted to travel outside of Sofia - very poor infrastructure with so long charge process (more than 3h) ! - very low autonomy of the car - electricity charged during car return is more expensive that at charge stations - obviously nobody will spend 3 hour more to charge you the car one more time ! No sense ! - administrative charges of 15 don't exists in other european country. Why in Bulgaria ?

Évaluation du personnel:

excellent

Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !

Temps de charge/retour:

good

Évaluation des voitures:

very bad

Not an e-car if you travel outside of Sofia !!!!!!!

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Petrovski, Thank You for Your feedback! Our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs. Please, do not hesitate to contact us for future assistance! Kind regards, Top rent a car

Wayne Gordon Muddle

Australia

29.08.2023

Évaluation du service:

very bad

Scam operation with unauthorised charges made to my credit card. E24 for parking the car in the correct spot and leaving the key in the box on the counter - no service provided. It was a long 5 week (and expensive) rental. Of course the car was dirty when I returned it! I have rented literally hundreds of cars all over the world and never been hit with such a fraudulent “cleaning” fee. What do you think I am paying the rental for? If it was 35 one day rentals you would have cleaned the car 35 times!!! I will dispute your charge via MasterCard and unless the charges is reversed with 24 hours you can expect the internet to be covered with negative reviews.

Évaluation du personnel:

bad

Average
Rude

Temps de charge/retour:

good

Évaluation des voitures:

average

Recommanderiez-vous:

yes no

Celine Patric Simon

France

29.08.2023

Évaluation du service:

very bad

Évaluation du personnel:

very bad

N'a pas indiqué sur le contrat que la plage arrière était manquante
nous a facturé une partie de la caution pour plage arrière manquante alors que nous n'étions pas en faute

Temps de charge/retour:

very bad

Évaluation des voitures:

very bad

ne pas passer par votre agence

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mrs. Simon, Thank you for your feedback. Your case has been forwarded to our customer service department and our colleagues made a thorough check. The missing parts in the trunk were installed, in connection with which a fee was imposed. The car was thoroughly inspected before the start of the rental and we can assure you that the trunk bark was there. We understand that dealing with unexpected expenses is very frustrating and is likely the reason for your negative review. But we dare to assure you that it is not in our interest to invent false accusations, as our goal is to develop by meeting the needs of our customers, providing them with a comfortable and professional service. We hope that we will see you again as our client and we will be able to return your favor. Kind regards, Top rent a car

Senad Begzic

Germany

28.08.2023

Évaluation du service:

very bad

Évaluation du personnel:

bad

Temps de charge/retour:

average

Évaluation des voitures:

good

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Begzic, I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include some more details of your experience. Thank you in advance! Top Rent A Car

Vladimir Gutman (4-5 réservations)

Israel

26.08.2023

Évaluation du service:

very bad

Évaluation du personnel:

very bad

плохо
я как клиент vip разачарован вашем отношения ко мне вы нашли царапина на диске которой вы доказывайте что не было у меня всегда были доверительные отношения к вашей компании и я многим своим друзьям и родственников рекомендую брать у вам теперь я думаю доверия прошло и я так же напишу о вас в социальных сетях о вашем обмане клиентов

Temps de charge/retour:

very bad

Évaluation des voitures:

very bad

некогда

Recommanderiez-vous:

yes no

Top Rent A Car:

Здравствуйте г-н Гутман, Благодарим за Ваш отзыв! Нам очень жаль, что вы остались разочарованы своей последней арендой. Вы наш постоянный клиент и знаете, что мы никогда не позволяли себе нерегламентированное санкционинование наших клиентов, так как наша основная цель - это хорошие взаимоотношения и предоставление качественных услуг, чтобы вы ещё не раз возвращались к нам. Мы сожалеем, что ваше мнение о нас изменилось, но мы имеем чёткие правила и политику, которые обязывают нас и наших клиентов соблюдать условия нашего договора. Мы всегда стараемся проявить гибкость, так как удовлетворённость наших клиентов - это наш основной приоритет. Мы понимаем, что скорее всего, ваше недовольство связано именно с наложенной таксой за повреждение и нам будет очень жаль узнать, если это приведёт к концу нашего сотрудничества. Очень надеемся, что вы всё же измените свое мнение о нас и решите снова воспользоваться нашими услугами, а мы сделаем всё, чтобы не разочаровать вас. Желаем Вам успешного дня! С Уважением, Top rent a car

C***** B***** (1 réservation)

England

24.08.2023

Évaluation du service:

very bad

Kaloyan Manev lied to my face about my dog saying he told me when I picked up the car?? . He said he told me then about no animals in the car !! ABSOLUTE LIAR. My dog is a support dog and is registered . My dog goes in a bag and I cleared the car of rubbish but there are a few hairs on the floor and Seat. I took a photo and he wants 50 euro to clean ONE seat. I went to the police and they said ask if you can clean the seat but he refused. I am in Bulgaria 17 years and a regular client of rent a car but it’s disgusting service

Évaluation du personnel:

very bad

This man lied to my face. The police suggest I offer to clean car .. my home 5 minutes away and I could hoover the hairs but he refused. What do you do is small children are in the car ?? Make a penalty of 50 euro
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves

Temps de charge/retour:

average

Évaluation des voitures:

average

USE ANOTHER COMPANY NOT THIS ONE!

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mrs. Barton, Thank you for taking the time leave Your feedback about our services. From our part, we would like to clarify few important aspects that you did not mention in your narrative. To begin with, the rules of our company allow the transportation of pets in our vehicles, but only in specially designated cages. You were informed about that at the beginning of the rental and it is clarified in details in terms of the contract that you signed. Upon your return of the car in your presence, it was found that this condition was not met, the interior of the car was very dirty, full of wool and with wet spots on the back seat, which makes it absolutely unsuitable for subsequent use by other customers. Please note that we are very meticulous about providing cars to our customers in perfect clean condition, and after your rental, this vehicle has to pass deep cleaning and disinfection which will take several days as we need to bring the car to the same high standard as we provided it to you. The collected fee does not cover either the costs for cleaning and disinfection or the days of the car's stay. We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review, but we encourage you to put yourself in the shoes of other customers, especially with children, health conditions and allergies who will have to rent a car after your use. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality of service so that everyone is satisfied and comes back to us again. We remain available for further communication by email: customer.service@toprentacar.bg. Best regards, Top rent a car

Olivier Scamps

France

18.08.2023

Évaluation du service:

very bad

we had an issue, list one full day of holiday waiting for repair for a problem you caused. and no refund. awfull customer service

Évaluation du personnel:

bad

too slow
no problem yet

Temps de charge/retour:

average

Évaluation des voitures:

excellent

good car

Recommanderiez-vous:

yes no

Top Rent A Car:

Dear Mr. Scamps, Thank You for Your feedback. According to the terms of the contract You signed, in the event of a technical breakdown of the main vehicle due to a factory defect or natural wear and tear, the OWNER shall be obliged to provide a replacement vehicle of a similar or higher class within 3 working days at the nearest company office. Our colleagues resolved the issue faster, in addition they provided you a compensation for your next rental due to the inconveniences caused. We hope that we will see you again and have the opportunity to regain your trust. Wish you to have a successful day! All the best! Top rent a car

Gael David Bonnel-sanchez

Bulgaria

14.08.2023

Évaluation du service:

very bad

It’s a shame to rent a car in bad condition. You put my life, and others life in danger! I took a lot of videos of what happened: the bumper detached front and back detached every 30 minutes. Beside being in danger, it made my trip to be very long as I had to lower the speed and to often stop. I let you imagine the nightmare this trip was from Sofia to Bourgas and from Bourgas to Sofia. Another piece at the bottom of the trunk also detached. I also took a video if it. The agent was honest when she delivered the car telling me that it was not in so good condition but I was far away to the real BAD condition of that car. It shouldn’t be on the road until it’s repaired. I am not a guinea… Neither a stopgap (or naive) person that will pay full price for a broken car putting my life (and others one in danger). Life doesn’t have a price… You tried to profit of the maximum whatever is the condition of the car. I am not a client that in general complains a lot but this time your non professional and non safe behaviour made me to react. I insist to say that I have all the proofs of what I explained in this message. What could you propose to fix that?

Évaluation du personnel:

average

Professional, smiley and honest. I guess when she said the car was not in condition, she didn’t know the real condition otherwise she won’t let le go with this car.
Not smiley, not very helpful. Stayed on his scope of work. Nothing else. But at least he recognized the bad condition of the car, so that’s a good point.

Temps de charge/retour:

good

Évaluation des voitures:

very bad

Recommanderiez-vous:

yes no